While waiting for the insurers to update my file, including my Réseau ACDQ subscription, can I electronically send claims under a different dentist’s name?
No. Although we understand the disadvantages caused by the waiting period, the information sent must match the information of the dentist who provided the care. The Réseau ACDQ contract signed by dentists recognizes that the electronic transmission of a claim from their office constitutes proof that this claim contains a precise description of the treatments performed and the related fees, except in cases of error or omission. This includes the identity of the dentist who performed the treatments. Therefore, during this transition period, it is necessary to send paper claims so that insurers have the time they need to update your file.