This news is intended to Réseau ACDQ subscribers and Dental software vendors.
Starting May 2nd 2016, Telus Health will manage the adjudication electronic claims for Union-Life Mutual (610643) instead of Express Script Canada.
The carrier number (610643) and the communication network (Telus) don’t change, but new transactions will be accepted for this carrier.
Transactions now accepted by UV Mutual are:
01 – Claim transaction
11 – Claim acknowledgement
21 – Explanation of benefit
02 – Claim reversal
12 – Claim reversal response
03 – Predetermination
13 – Predetermination acknowledgement
23 – Predetermination EOB
04 – Request for outstanding transaction
14 – Outstanding transaction acknowledgement
07 – COB claim transaction
Please refer to the communication below from Telus Health or contact their contact center for additional information concerning this change.