This news is intended to Réseau ACDQ subscribers and Dental software vendors.

Starting May 2nd 2016, Telus Health will manage the adjudication electronic claims for Union-Life Mutual (610643) instead of Express Script Canada.

The carrier number (610643) and the communication network (Telus) don’t change, but new transactions will be accepted for this carrier.


Transactions now accepted by UV Mutual are:

01 – Claim transaction

11 – Claim acknowledgement

21 – Explanation of benefit

02 – Claim reversal

12 – Claim reversal response

03 – Predetermination

13 – Predetermination acknowledgement

23 – Predetermination EOB

04 – Request for outstanding transaction

14 – Outstanding transaction acknowledgement

07 – COB claim transaction


Please refer to the communication below from Telus Health or contact their contact center for additional information concerning this change.

Dowload the communication